Privacy Policy

1Information We Collect

When you visit Save Sight Centre, book an appointment, or use our website, we may collect:

Personal Information

• Name, age, gender, contact number, email address, and residential address
• Identity proof and, where applicable, insurance or TPA details
• Emergency contact information

Medical & Health Information

• Eye examination findings, diagnosis, and treatment history
• Diagnostic reports (Pentacam, OCT, visual field, fundus imaging, and similar tests)
• Surgical records, prescriptions, and follow-up notes
• Details of pre-existing conditions relevant to your eye care, where shared by you

Website & Communication Data

• Appointment requests submitted through our website or WhatsApp
• Basic browsing data such as pages visited and device/browser type, collected via cookies
• Messages you send through our contact form, email, or call recordings (where informed in advance)

2How We Use Your Information

We use the information we collect strictly for purposes connected to your care and to running the hospital responsibly, including:

• Diagnosing and treating your eye condition, and planning surgery where needed
• Scheduling, confirming, and reminding you of appointments
• Processing billing, insurance, and TPA/cashless claims
• Meeting NABH and ISO accreditation, audit, and regulatory record-keeping requirements
• Improving our services, website experience, and patient communication
• Sending appointment-related updates, and — only with your consent — health awareness or promotional messages

3Medical Records & Confidentiality

Your medical records are maintained as confidential clinical documents, accessible only to your treating doctors, authorised clinical staff, and administrative staff directly involved in your care or billing.

• Records are stored securely, in line with NABH-mandated medical record-keeping standards
• Access within the hospital is role-based — front-desk staff, for instance, do not have access to detailed clinical notes
• You may request a copy of your own medical records or reports through our front desk
• Photographs or scans taken for diagnostic or surgical purposes are used only for your treatment and clinical documentation, unless you separately consent to their use for education or promotion

4Sharing of Information

We share your information only where it is necessary for your care or required by law, including with:

• Doctors and clinical staff directly involved in your treatment at Save Sight Centre
• Diagnostic laboratories or imaging partners, where a test is outsourced
• Insurance companies and TPAs, strictly for processing your cashless or reimbursement claim
• Government or regulatory authorities, where legally required (e.g. public health reporting)
• Referral doctors or hospitals, only with your consent, if your case needs a second opinion or specialised care we do not provide

We do not share your information with marketers, data brokers, or any party unrelated to your treatment or the hospital's legal obligations.

5Data Security

Save Sight Centre applies administrative, physical, and technical safeguards to protect your information, consistent with our NABH and ISO accreditation standards:

• Restricted, role-based access to physical and electronic patient records
• Secure storage of physical files and access-controlled digital systems
• Staff confidentiality obligations covering all patient information they handle
• Regular review of data-handling practices as part of our accreditation audits

While we take reasonable measures to protect your data, no system can guarantee absolute security. Please inform us immediately if you suspect any unauthorised access to your information.

6Cookies & Website Data

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve load times and content relevance. This may include:

• Essential cookies required for the website and appointment form to function
• Analytics cookies that help us understand which pages are most useful to patients

You can disable cookies through your browser settings at any time; some website features may not function as intended if you do.

7Your Rights As A Patient

You have the right to:

• Request access to your personal and medical records held by us
• Ask us to correct inaccurate personal information
• Withdraw consent for promotional or marketing communication at any time
• Ask how your information has been used or shared for your treatment
• Request, where legally permissible, that we restrict or delete non-essential personal data (medical records required for legal/clinical retention cannot be deleted before the mandated retention period)

To exercise any of these rights, contact us using the details at the bottom of this page.

8Children's Privacy

Save Sight Centre treats pediatric patients as young as 3 years old. For any patient under 18, we collect and use information only with the consent of a parent or legal guardian, who is also entitled to access the child's records and make decisions regarding their treatment and data.

9Data Retention

We retain medical records for the period required under applicable healthcare regulations and NABH guidelines, so that your treatment history remains available for future consultations, medico-legal purposes, and continuity of care. Non-clinical data, such as website form submissions, is retained only as long as necessary for the purpose it was collected for.

10Third-Party Links

Our website may contain links to third-party websites, such as TPA portals or social media pages. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any information.

11Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.